Foxnet delivers and manages IT for small and medium-sized organizations. Our mission is to provide the best possible technology services to our customers to assist them in achieving their business goals with honesty and integrity.
Tell us about yourself?
I started out in the telecommunications industry in southwestern Ontario. My next jobs were with Hewlett-Packard and Oracle, and I was a minor partner in a company called Arqana that was purchased by Telus. We were systems integrators, and one year I left Telus and started Foxnet.
If you could go back in time a year or two, what piece of advice would you give yourself?
We changed the business to a services-driven model about five years ago and would have done it 10 years ago, looking back.
What problem does your business solve?
We provide IT-managed services to a wide range of customers. We essentially become their IT department, or we augment their IT department.
What is the inspiration behind your business?
The need for small to medium companies to have IT support and infrastructure that allows them to run their businesses at their optimum.
What is your magic sauce?
Customer service is key, and we have state-of-the-art tools to support our customers to minimize downtime and provide security against cyber attacks.
What is the plan for the next 5 years? What do you want to achieve?
We want to continue building our customer base and improving our cyber security offerings. We want to become the leader in providing IT solutions for South Western Ontario and be able to expand across Canada and possibly worldwide. We would like to acquire another MSP ( managed service provider) to achieve these goals.
What is the biggest challenge you’ve faced so far?
Financially changing the model has been the biggest challenge. There was a learning curve and a lot of investment in the tools to provide the services. We changed course because our old model of reselling hardware and software was becoming less and less profitable. The issues have been having the capital to change the business on the fly.
How can people get involved?
Any business that needs IT help can contact us at www.foxnetsolutions.com