CARGO CABBIE is a Toronto-based moving and storage company that is dedicated to providing exceptional moving services to individuals and businesses throughout Toronto and the GTA. At CARGO CABBIE, we believe that moving should be a stress-free and enjoyable experience, and we work hard to make that a reality for our clients.
What sets us apart from other moving companies is our core values of trustworthiness, professionalism, and exceptional customer service. We understand that the moving industry as a whole does not have a stellar reputation, which is why we are committed to providing transparent services that are tailored to our clients’ exact needs.
Our full-service approach includes packing, moving, storage, and delivery solutions that are designed to meet the unique requirements of each client. We pride ourselves on offering fair, transparent, and competitive pricing with no hidden fees or charges.
Our team of highly professional and trustworthy movers is dedicated to exceeding our clients’ expectations, no matter how big or small their move is. Our mission is to provide exceptional customer service, professionalism, and trustworthiness in all that we do. We believe that by providing exceptional service, we can help change the reputation of the moving industry as a whole. Our commitment to excellence has been recognized by various award platforms, including BlogTO, HomeStars, Houzz, and ThreeBestRated.
Tell us about yourself?
My background and previous experiences have been crucial factors in my journey as an entrepreneur, particularly in the moving industry. Growing up in South America, I witnessed my family run their businesses and learned the importance of hard work, dedication, and creating a positive impact on people’s lives through service.
Fast forward to my arrival in Canada, I was met with a less-than-pleasant experience when I hired individuals off Kijiji to help me move my belongings, only for them to steal from me. This experience left me feeling frustrated and vulnerable, and I knew there had to be a better way to provide moving services. I then began my journey of founding CARGO CABBIE – a moving company that prioritizes trustworthiness, professionalism, and excellent customer service.
Aside from my personal experience, my passion for moving furniture dates back to my childhood. I remember being fascinated with the logistics of arranging and transporting furniture, and as I grew up, that passion only intensified. Looking back, it’s clear that my experiences and passion have merged, leading me to create a successful business that aims to revolutionize the moving industry.
Throughout my entrepreneurial journey, I’ve gained numerous experiences and skills that have contributed to the success of CARGO CABBIE. I’ve learned the importance of building a strong team, investing in top-notch equipment and technology, and always prioritizing the needs of our clients. These experiences have undoubtedly played a significant role in establishing CARGO CABBIE as an industry leader in the moving space.
If you could go back in time a year or two, what piece of advice would you give yourself?
If I could go back in time, I would tell myself to be patient for the right things at the right time. Looking back, I realized that I spent a lot of energy rushing to achieve certain goals and not allowing things to happen naturally.
I would also advise myself to focus on building meaningful relationships. It took me a while to understand the importance of surrounding myself with people who I can learn from and inspire me to do better.
Finally, I would encourage myself to try new things even if it makes me uncomfortable. It’s a necessary part of personal growth. Stepping out of our comfort zone can lead to new opportunities and experiences that we would never have encountered.
What problem does your business solve?
At CARGO CABBIE, we solve the problem of the moving industry’s tarnished reputation by providing customers with a moving experience that is stress-free, efficient, and purely professional.
We achieve this by offering high-level customer service that includes transparent pricing and trustworthiness. Our professional team of movers is trained to handle any size of a move, whether it is residential or commercial. We offer a one-stop solution for packing, moving, and storing, making the entire moving process hassle-free.
We also take pride in our eco-friendly services. We use eco-friendly packing materials and methods to minimize waste, which, in turn, reduces our carbon footprint. We understand that our planet’s sustainability is essential, and we are committed to making a positive impact on the environment.
Lastly, our inclusive work environment is built on respect and dignity for all employees and customers. We believe in providing equal opportunities and a comfortable work environment for all our team members, which is reflected in the quality of the service we provide to our clients.
What is the inspiration behind your business?
My primary inspiration behind my business is undoubtedly my family. I come from a long line of entrepreneurs, and their hard work and determination have always motivated me to pursue my own venture. I saw the success they achieved through their tireless efforts, and I was constantly amazed by their ability to turn their vision into a reality.
Moreover, as I began my own entrepreneurial journey, I found inspiration in my peers who were excelling in their respective businesses. The drive and passion they exhibited were truly inspiring, and it pushed me to work harder and strive for excellence in my own business.
But I must say, the biggest inspiration comes from the customers and clients we serve. The positive feedback and testimonials we receive from them are the driving force behind our continuous efforts to provide exceptional service. Knowing that we are making a positive impact in their lives is truly fulfilling and motivates me to do even better.
What is your magic sauce?
Our magic sauce is the perfect combination of our customer-centric approach, transparent pricing, trustworthiness, professionalism, and diverse professional services. These qualities collectively set us apart from the competition and make us Toronto’s go-to moving company.
Our team of highly trained professionals takes pride in providing exceptional customer service. From the moment our clients schedule their move, our team works diligently to ensure that every detail is taken care of and every interaction is pleasant and efficient.
We believe in being transparent and fair about our pricing. Unlike our competitors, we provide all our customers with an itemized and detailed quote with no hidden fees. We understand that our clients are entrusting us with their valuable possessions, and we take all precautions to ensure that every item is treated with the utmost care.
As a fully licensed and insured company, we follow strict protocols to ensure that our clients have peace of mind knowing that their belongings are in safe hands. Our professional movers are also skilled, experienced, and ensure the job is done efficiently and effectively.
We’re also committed to promoting sustainable practices in the moving industry. We use reusable packing materials and dispose of unwanted items in environmentally friendly ways such as recycling and donations.
What is the plan for the next 5 years? What do you want to achieve?
Our plan for the next five years is to continue to expand our operations and services to improve our customers’ experiences and stay ahead of the competition. For starters, we will focus on developing stronger ties with the local community through strategic partnerships and more meaningful relationships. We firmly believe that building these relationships is essential to our long-term success.
We are also committed to improving and developing our technologies to better meet the evolving needs of our customers and business. We will leverage new technologies to streamline our business processes and analyze trends. This will help us to stay ahead of the curve and anticipate our customers’ needs before they even arise.
We also understand that the real estate market is constantly changing, and we will remain flexible and adaptable by using innovative strategies, such as adjusting our pricing and service offerings. We are confident that our commitment to these goals will lead to long-term success and continued growth. We are excited about the future and look forward to growing our services and relationship opportunities.
What is the biggest challenge you’ve faced so far?
We’ve had to navigate through various challenges which have required us to adapt and evolve our approach to the business. Undoubtedly, the biggest challenge we’ve faced so far has been COVID-19.
The pandemic had a significant impact on our business, just like it has had on most of the industries. It forced us to re-evaluate our entire business model in order to survive and remain relevant in the market. We had to make tough decisions, such as restructuring our workforce and reshaping our marketing strategies to align with the new normal.
Another significant challenge we’ve faced is the scarcity of skilled labour. Despite the high unemployment rate, we’ve struggled to find suitable employees with the right skills to match our business demands. This shortage has made it challenging to scale up swiftly to meet demand.
Additionally, the real estate downturn, high-interest rates and economic instability have also presented challenges that we’ve had to overcome. We’ve had to be creative in coming up with novel ways to attract new customers and clients. Ensuring we stay at the top of Google searches and maintaining high customer satisfaction with five-star reviews has been critical in achieving this goal.
These challenges have made us better leaders and served as a reminder of the importance of resilience, agility, and adaptability in business.
How can people get involved?
There are several ways people can connect with CARGO CABBIE!
We welcome anyone looking to move their home or office who values professionalism, reliability, and quality service. Whether you’re looking to move across the road or across the city, CARGO CABBIE has you covered. We offer a range of services, including packing, disassembling and assembling furniture, loading and unloading, and more.
We are always on the lookout for like-minded businesses to partner with, including real estate agents, designers, developers, tradespeople, and more. By working together, we can help clients navigate the moving process with ease and provide them with a comprehensive suite of services that meet all of their needs.
We are also committed to fostering an inclusive work environment and are constantly on the lookout for young go-getters who are looking to build their skills and careers. We believe in training and paying our team members fairly, and we take pride in creating a positive and supportive workplace culture that allows everyone to thrive. We’d also love to work with organizations that are dedicated to helping newcomers to Canada get settled in and make a fresh start. By partnering with us, you can help us support these individuals and their families as they transition into their new lives in Canada.