Innovative Talent Solutions Inc is known to be a full-service talent company with more than 50 years of combined recruitment and operations experience.
The umbrella company – Innovative Talent Solutions Inc, or ITS, as it will be referred to throughout this application, was founded in 2017 with the vision of providing global recruitment solutions and services to candidates, clients, and team members across Canada.
My first brand – ITS Global, is a diverse recruitment partner that focuses on delivering cost-effective, global talent-sourcing solutions. The primary objective of which is to provide clients with tailored business recruitment solutions that meet and exceed business and personal goals and objectives.
There is a specific focus placed on helping businesses meet their growing talent demands within the parameters of ensuring that candidates are the right fit from a culture and professional background perspective.
BIPOC Jobs was established with the primary objective of bridging the talent gap faced by black professionals. This online job search and job post platform provides an opportunity for professionals to join our career network and receive job alerts, career advice, resume tips, etc.
Kontingence Recruitment – is an extension of ITS Global and BIPOC jobs and focuses on connecting highly qualified talent with growing organizations. Services include: Direct Hire/Permanent Single Hire, Contract Staffing Services, ITS Staffing Services, and Contingent Workforce.
Lyenn Dous — is a near-shore Knowledge Process Outsourcing operation providing back-office services to North American technology start-ups and high-growth companies.
The success of my businesses is due largely to our commitment to providing exceptional service consistently, our HIRERIGHT PROCESS, our solid commitment to excellence, and our relentless efforts at building synergistic relationships with our clients, some of whom have been with us from the inception. Over one-third of our business is based on referrals or repeat business.
We strive to understand our client’s needs, ensure the quality of our engagements, and ensure the provision of high-quality candidates. All of these, combined with the depth of experience in our team, have earned us notable industry-wide recognition.
At Innovative Talent Solutions, our vision is to create conducive and diverse work environments where talent can thrive, and true potential is realized. It’s our aim to introduce new talent markets to the world.
Tell us about yourself?
It was in 1998 that my career in recruitment started after I migrated from my home in Saint Lucia to Canada to seek better and more promising opportunities for my family and me. My career in the recruitment industry ranged in size from small boutique operations to large multinational companies, where I led the recruitment delivery operations and was responsible for strategic and transformational growth for the companies and teams that I managed.
Despite my extremely demanding career, I always find time to give back. I served many community-based organizations, including the St. Lucia Toronto Association, the Council of Caribbean Associations Canada, and the OECS Council of Canada. I am the current President of the Canada Black Business and Professional Association, as well as one of the founding members of the Social Economy Through Social Inclusion (SETSI) Coalition. Since 2016, I have served as the President of The Union of St. Lucian Overseas Associations, an umbrella organization for St. Lucian community organizations globally.
My impact on the business community has earned me many awards and recognition from both a corporate and community work perspective. In 2017, I was recognized at the Black Business Awards and inducted into the Black Canadian National Wall of Role Models. In 2020, I was ranked as one of Canada’s Top 100 Professionals.
My hard work and dedication to social responsibility and the upliftment of black-owned businesses and entrepreneurs have earned me a spot as a “Top Staffing Leader” to watch in 2023. My role as President of the Canada Black Business and Professional Association (BBPA) puts me in a unique position to directly influence and create opportunities for growth and development not only for business owners and entrepreneurs in his community but across Canada by extension.
As a nominee for Canada’s Black Entrepreneur of the Year 2022, I remain committed to being the voice of underrepresented black businesses and aspiring entrepreneurs across Canada looking for equal access to resources and opportunities.
If you could go back in time a year or two, what piece of advice would you give yourself?
The piece of advice I would give myself would be to take the learnings from failed attempts/projects as it will help define the way forward. I learnt some great lessons along the way that played a huge part in my achieving my dreams of a fully diversified business. It would be to understand from the onset that I need to put in the work and be just as ready to take on unprecedented risks in order to achieve success. Furthermore, as I look back, I’d get over the fear of failure – which most times haunted me at night. Take quick actions as it relates to the level of accountability with regard to why we failed and implement necessary measures to ensure that we didn’t fail the same way twice.
What problem does your business solve?
There was a growing need for a platform that promoted and advocated for equal opportunities and access to jobs by minority professionals in Canada. Having been in this position myself, even with my highly applicable background and relevant skillset, the challenges and roadblocks I faced were incomprehensible. I saw this challenge as an opportunity to fill that gap with the launch of my business.
I understood that a lot of work was needed to give the recruitment industry the overhaul that was required and differentiated my product offering by focusing on the service aspect of the industry and tapping into minority professionals who for so long sought representation on a personal, one-on-one basis to help them lock in their dream job.
What is the inspiration behind your business?
When I first moved to Canada, I worked for a few small and large corporations managing their hiring/recruitment process and strategies. From a very young age, I dreamt of owning my own business, but that dream took a lot of effort and time before it materialized. My inspiration came from different areas; (1) To be my own boss and seek opportunities to fill the gaps in the recruitment industry and make my entrepreneurial dreams come true. (2) Helping minorities and small businesses succeed. (3) Advancing Black Owned Businesses and Entrepreneurs.
The problem I am solving is bridging the gap with regard to the hiring process for businesses and candidates. I am also focused on providing avenues for equal access to jobs and opportunities for minority candidates and black-owned businesses.
What is your magic sauce?
We are a global company with a footprint in several countries across the world. Our magic sauce is in white glove service and our personalized attention to our clients and their needs. We differ from the competition because we are a small minority business with a unique proposition, decades of experience, and a deep understanding of the recruitment industry.
We bring a new perspective and offer unique solutions to everyday hiring/recruitment challenges.
The magic sauce is embedded in our DNA, and our team is a critical part of our success today. We provide exemplary customer service and always go above and beyond for our customers.
What is the plan for the next 5 years? What do you want to achieve?
My vision for the business is to definitely expand and increase our footprint across Canada and the world. We will also look at new opportunities to increase our product offerings and give our clients the best service possible in this field.
Our employees will continue to be a focal point for us, and we will ensure that measures are continually put in place for their growth and development. More emphasis will be placed on talent development from both an internal and external perspective.
What is the biggest challenge you’ve faced so far?
COVID-19 changed a lot of things for me and my business, and like the rest of the world, we were not spared the direct impact of the virus with regard to company operations.
We did not have to change course or operations per se, but we did experience challenges with regard to job placements for our candidates, as most companies were not looking to hire as a result of the major uncertainties the world was facing at the time.
How can people get involved?
ITS GLOBAL provides you with tailored recruitment solutions to meet your business goals and objectives. Our team of highly skilled experts works with you and is passionate about promoting you as an employer of choice for qualified candidates. We help you close the hiring and onboard new team members. When planning future hires, having insights into the current talent climate is vital, and proactive recruiting is a priority for our team. We build talent pipelines to support your future needs.
You can call us for a consultation at (647) 689-4653 or visit our website atwww.itsglobal.ca/about-us.