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William Wagg

Wagg’s is your trusted partner for floor mat rental, linen rental, and uniform rental services. Serving businesses with premium-quality solutions, we ensure your workspace is clean, professional, and compliant. Our flexible rental programs and comprehensive maintenance services keep your facilities looking their best while our reliable customer support guarantees your satisfaction. Whether you need entrance mats, workwear uniforms, or linens, Wagg’s delivers seamless service with a focus on cleanliness and sustainability. Join the businesses that rely on Wagg’s to maintain a polished, safe, and inviting environment.

Tell us about yourself?

I’ve been with Wagg’s, our family business, for 20 years. I started from the bottom as general labour and worked my way up to CEO. My motivation has always been to ensure our customer service is second to none and that we deliver top-quality products. It was this commitment to service and quality that kept me going and eventually led me to the role I have today.

If you could go back in time a year or two, what piece of advice would you give yourself?

I’d tell myself to create better boundaries between work and personal time. Over the past couple of years, it’s become clear that burnout is a real risk when work becomes all-consuming. I’d advise myself to take regular breaks, spend more time with family and friends, and engage in activities that recharge my energy. Building and maintaining strong relationships, both personally and professionally, is invaluable. I’d remind myself to nurture these connections, as they are key to both personal happiness and business success. I’d advise myself to concentrate on the tasks and projects that have the most significant impact. Instead of getting bogged down by minor details or distractions, I’d focus on the big picture and what really drives success.

What problem does your business solve?

At Wagg’s Uniform Services, we solve a critical problem for businesses and organizations: the need for high-quality, consistent, and reliable uniform solutions. Our services address several key issues, such as ensuring that all employees in a business have uniforms that are consistent in appearance, reinforcing a sense of professionalism and brand identity. This uniformity helps businesses maintain a cohesive image in the eyes of customers and clients. Our uniform cleaning and maintenance services help businesses maintain a high standard of hygiene, which is especially important in industries where cleanliness is critical, such as healthcare, hospitality, and food service. This problem-solving approach ensures that businesses comply with industry standards and regulations. Wagg’s Uniform Services also addresses the problem of environmental impact by using eco-friendly cleaning processes and materials. This allows businesses to maintain a more sustainable approach to their uniform needs, contributing to their corporate social responsibility goals.

What is the inspiration behind your business?

The inspiration behind Wagg’s Uniform Service comes from a commitment to helping businesses present a professional image while reducing the stress and complexity of managing employee uniforms. Our business was inspired by the recognition that many companies, from small enterprises to large corporations, struggle with the logistics of providing and maintaining quality uniforms for their staff. What inspired our business was the desire to offer a seamless solution to these challenges. We observed that many businesses were spending valuable time and resources on tasks like sourcing, cleaning, and maintaining uniforms, often resulting in inconsistent quality and increased costs. Companies often need help maintaining a consistent appearance among their staff. Wagg’s Uniform Service addresses this by providing high-quality uniforms and ensuring that every employee has what they need to look their best. This helps businesses build a strong brand identity and fosters a sense of unity among employees.

What is your magic sauce?

Unlike national corporations, we are a locally owned and operated business. This means we have deep roots in the community and a genuine commitment to supporting local businesses. Our independence allows us to be more flexible and responsive to our clients’ unique needs. We are a family-owned business, which means we bring a personal touch to everything we do. Our clients are not just numbers to us; we build relationships and tailor our services to meet their specific needs. This level of personalized attention differentiates us from larger, more impersonal companies. We are committed to sustainability. Our cleaning processes use eco-friendly methods and materials, reducing our environmental impact. This differentiates us from competitors who may not prioritize environmental considerations, allowing our clients to align with greener business practices.

What is the plan for the next 5 years? What do you want to achieve?

Our plan for the next five years at Wagg’s Uniform Services is centred around growth and sustainability, with a vision to become the leading provider of uniform services in our region while maintaining our commitment to quality, customer satisfaction, and environmental responsibility. We intend to expand our market reach by targeting new industries and geographical areas. This growth strategy will involve building partnerships with businesses in sectors where we have a proven track record of success, such as healthcare, hospitality, and manufacturing. By broadening our customer base, we aim to increase our market share and become a trusted name in uniform services. Sustainability is a core part of our vision. We plan to enhance our eco-friendly practices by adopting more sustainable cleaning methods, reducing waste, and using environmentally friendly materials. This commitment to sustainability will not only benefit the environment but also appeal to customers who prioritize green business practices.

What is the biggest challenge you’ve faced so far?

One of the biggest challenges we’ve faced at Wagg’s Uniform Services has been navigating the uncertainties brought on by external factors like economic downturns and global events, particularly during a pandemic. This unprecedented situation forced us to rethink our operations, adapt to new safety protocols, and find innovative ways to continue serving our clients. The economic impact of the pandemic led to financial strain for many businesses, including ours. We faced reduced revenues as some clients scaled back or closed temporarily. To manage this challenge, we took a close look at our expenses, optimized our operations, and pursued financial support where available. This approach allowed us to stay afloat and continue providing services to our clients.

How can people get involved?

There are several ways to get involved with Wagg’s Uniform Services, whether you’re interested in our uniform solutions for your business or exploring career opportunities with us. Here’s who we invite to reach out to us and how you can work with Wagg’s:

  • Businesses Seeking Uniform Solutions: If you need high-quality uniforms for your team, we’d love to help. We offer flexible rental and purchase options customized to fit your needs. Contact us for a quote, and we’ll work with you to develop the best uniform program for your business.
  • Organizations Interested in Partnerships: We value community connections and are open to exploring partnerships with local organizations. If you’re looking to collaborate on events, sponsorships, or other joint efforts, reach out to discuss how we can work together.
  • Job Seekers Looking for Career Opportunities: If you’re interested in joining a family-owned business that values teamwork and customer service, we encourage you to apply to work at Wagg’s. We offer a supportive environment with opportunities for growth and development.

To get in touch with Wagg’s Uniform Services, here’s what you can do:

  • Call Us: You can call us at 800-267-9244 for a quote or to discuss your needs.
  • Visit Our Website: Learn more about our services, request a quote, or explore career opportunities at
  • Email Us: For specific questions or to discuss partnership opportunities, you can email us at

We look forward to hearing from businesses, organizations, and individuals who share our values of quality, customer service, and sustainability. Let’s work together to create the best uniform solutions for you and your team!